Shipping policy
Shipping Policy
Thank you for shopping with SurplusGifts.com.
Order Processing
Orders are processed and prepared for shipment as promptly as reasonably possible after payment is confirmed.
Processing times may vary during weekends, holidays, unusually high order volume, severe weather, carrier disruptions, or other circumstances outside our reasonable control.
If we are unable to ship your order within the timeframe communicated at checkout or otherwise promised to you, we will contact you regarding the delay and provide appropriate options, including cancellation and refund where required by applicable law.
Shipping Rates
Shipping charges are calculated or displayed during checkout before you complete your purchase.
Original shipping charges are generally non-refundable after an order has shipped, except when the return or refund results from an error by SurplusGifts.com or where otherwise required by law.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
Please review your shipping information carefully before submitting your order.
If you discover an address error before shipment, contact us as soon as possible at:
We will make reasonable efforts to correct the address before shipment, but we cannot guarantee changes after an order has been processed or transferred to the carrier.
Additional shipping charges resulting from an incorrect or incomplete address may be the responsibility of the customer, except where the error was caused by SurplusGifts.com.
Tracking
When tracking information is available, it will be provided after the order is shipped.
Tracking updates are provided by the shipping carrier and may not appear immediately after a shipping label is created.
Delivery Estimates
Any delivery date or transit time shown at checkout or provided by a carrier is an estimate unless expressly stated otherwise.
Once an order has been accepted by the carrier, actual transit and delivery timing may be affected by weather, carrier delays, holidays, service interruptions, or other circumstances outside the reasonable control of SurplusGifts.com.
Lost, Delayed, or Damaged Shipments
If your order appears lost, significantly delayed, or arrives damaged, please contact us at:
Please include your order number and any relevant details or photographs.
We will review the issue and assist with the appropriate carrier inquiry, replacement, or refund when applicable.
Incorrect Items
If you receive an item different from what you ordered, please contact us promptly.
SurplusGifts.com will work with you to correct confirmed fulfillment errors at no additional shipping cost to you.
International Shipping
Unless international shipping is specifically offered during checkout, orders are currently accepted only for shipping destinations supported by the SurplusGifts.com checkout system.
Any applicable duties, taxes, customs charges, or import fees for international shipments are the responsibility of the customer unless otherwise stated at checkout or required by law.
Contact
For shipping questions, contact:
SurplusGifts.com
Email: service@surplusgifts.com